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Useful articles and guides for Comnet services. Learn more about our services and how to use them.

How is Fiber Modem Service Provided? Should I Return the Modem When Cancelling the Service?

Category: Subscription Management

Fiber modem service is provided to subscribers by infrastructure providers. This service is carried out with a modem provided free of charge by the infrastructure provider during the installation of fiber internet connection.

You must return the fiber modem or ont(Gpon) with the adapter device via shipping within 7 days. Failure to do so will result in a penalty of 1000 TL.

To ensure your modem can be matched with your service, we kindly ask you to include a note inside the modem box with your full name and service number before shipping.

You can send your shipment to us as Collect on Delivery via Domestic Cargo with the following code:

Shipment Code: 337063940

Recipient: COMNET BİLGİ İLETİŞİM TEKNOLOJİLERİ TİCARET A.Ş.

Address: Çobançeşme Mahallesi Kımız Sokak No:40 Bahçelievler / ISTANBUL

Phone: 444 4678

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When fiber internet service becomes available in our building, will we have the option to switch to this service?Possibilities and Procedures for Freezing Your Service When Not in UseIs transfer service available for my new address?Why is the Wi-Fi signal weak? What should you do for a strong connection?How to Apply for a New Internet Subscription to Comnet?How to Switch to Comnet?How many days can the service duration extension process be maximum?What Are the Installation and Activation Fees for New Subscriptions?Opportunities and Procedures for Freezing Unused Service PeriodsInformation Regarding Change of Address and Transfer of Internet Service:
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