When fiber internet service becomes available in our building, will we have the option to switch to this service?
When fiber internet service becomes available in our building, will we have the option to switch to this service?
Knowledge Base
Useful articles and guides for Comnet services. Learn more about our services and how to use them.
Category: Subscription Management
Possibilities and Procedures for Freezing Your Service When Not in Use
Possibilities and Procedures for Freezing Your Service When Not in Use
Is transfer service available for my new address?
Is transfer service available for my new address?
Why is the Wi-Fi signal weak? What should you do for a strong connection?
Why is the Wi-Fi signal weak? What should you do for a strong connection?
How to Apply for a New Internet Subscription to Comnet?
How to Apply for a New Internet Subscription to Comnet?
How to Switch to Comnet?
How to Switch to Comnet?
How many days can the service duration extension process be maximum?
Extension of service
What Are the Installation and Activation Fees for New Subscriptions?
Installation and Activation Fee
Opportunities and Procedures for Freezing Unused Service Periods
Service freeze
Information Regarding Change of Address and Transfer of Internet Service:
Address Transfer
What to Do After Completing Your Application and Payment
What to Do After Completing Your Application and Payment
Can I Buy a VDSL Modem and What Are Your Return Policies?
VDSL modem
How is Fiber Modem Service Provided? Should I Return the Modem When Cancelling the Service?
Fiber modem
What documents should I upload when I become a corporate member?
Corporate member
When Will Your Port Be Disconnected and Cancelled If Payment Is Not Made?
When is port cancellation provided?
When I queried my address, no results were found. What should I do?
No infrastructure results
Will we have the opportunity to switch to fiber internet service when it becomes available in our building?
You can transition when your infrastructure is upgraded to fiber.
How Can I Cancel My Service?
How Can I Cancel My Service?
Will I send the documents by cargo?
Will I send the documents by cargo?