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Knowledge Base

Useful articles and guides for Comnet services. Learn more about our services and how to use them.

How to Solve Fiber Signal Problem?

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1. Check the Modem and Router

Many connection issues stem from simple malfunctions in the modem or router. As a first step, check the following points:

- Modem Lights: The status of the lights on your modem provides important information about the connection. Check if the power, internet, and signal lights are on and not blinking.

- Physical Connections: Ensure that all cables, including the power connections for the modem and router, are securely plugged in. Loose or damaged cables can lead to signal loss.

2. Restart the Modem

Turning off the modem and waiting for 10-15 seconds before turning it back on is a frequently effective method for resolving connection issues. This simple action allows your modem to reset itself and often resolves connectivity problems.

3. Inspect Cables and Connection Points

Fiber optic cables are quite sensitive in terms of signal transmission. Make sure that the cables are not bent, broken, or damaged. Check that the cable connection points are secure and that the cable is fully seated in the modem. Although this may seem like a minor detail, it can often be the cause of signal loss.

Connection issues with fiber internet are typically due to simple errors that users can resolve themselves.